This site is owned and operated by Charters Group Limited (referred to as “Charters/we/our/us”), a limited company registered in England under company registration number 00637140, the registered office address of which is: 251 Ash Road, Aldershot, Hampshire, GU12 4DD.

As a user of our website (referred to as “you/your”) youacknowledge that such use is subject to our terms and conditionsset out below.

Accuracy of Information

Charters Group reserves the right to change the terms and conditions to its websites at any time at its sole discretion. Charters Group will use reasonable endeavours to verify the accuracy of any information on this website but makes no warranty or representation of any kind,express or implied, statutory or otherwise, regarding the contents or availability of the website or that it will be timely or error-free or that any defects will be corrected, or that the website or the server that makes the website available are free of viruses or represents the full functionality, accuracy, reliability of the website.

To the extent permitted by law Charters Group will not beresponsible for or be liable to you for any loss of content ormaterial uploaded or transmitted through its website and Charters Group accepts no liability of any kind for any loss or damage frominformation contained on the website or action taken or taken inreliance of such material.

No information or images on Charters Group websites should be used or duplicated without prior written permission.

All information and prices detailed on the Charters Group websites are correct at time of publication, but may be subject to change at any time without prior notice. Please refer direct to Charters Group dealers for specific details on new and used vehicles, accessories, after sales information, prices and finance plans.

General Terms

We understand that you are aware of and care about your own personal privacy interests, and we take that seriously. This Privacy Notice describes Charters’ policies and practices regarding its collection and use of your personal data and sets forth your privacy rights. We recognise that information privacy is an ongoing responsibility, and so we will from time to time update this Privacy Notice as we undertake new personal data practices or adopt new privacy policies.

Data Protection Compliance Officer

Charters is headquartered in Aldershot, in the United Kingdom. We have appointed an internal data protection compliance officer for you to contact if you have any questions or concerns about our personal data policies or practices. The Charter’s data protection compliance officer’s name and contact information are as follows:

Derek McQueen, 251 Ash Road, Aldershot, Hampshire. GU12 4DD

How we collect and use (process) your personal information

We collect personal information about our customers to provide them with goods and services including sale of new and used cars, car parts and associated services. The information we collect includes:

name, current addresses, photograph, date of birth, nationality, financial information, bank account numbers, driving license, passport numbers, email id, and any other information that you may provide/ be required to provide to comply with the regulatory and statutory requirements.

We do not collect children data.

We use this information:

To perform identity checks

To perform financial checks, to ensure the customer can pay for the agreed goods on finance.

Provide our customers with the agreed services.

We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.

When and how we share information with others

Your information may be shared with:

  1. IT service providers who provide data storage, processing, back-up and retrieval services like Microsoft, and local IT support provider.
  2. Stored in Cloud software applications
  3. HMRC and other bodies where this is a requirement for delivering our services.
  4. Sub-contractors or associates who are asked by Charters to deliver all or some of the services like book keeping.
  5. Manufacturers and distributors

We only share the information which is relevant to the specific purpose for the purpose of delivery of goods and services.

Transferring personal data from the EU to the US

Some of the information we collect from you may be processed in the United States by the online accounting services providers. We rely on these software providers operating under EU-US privacy shield or model clauses as stipulated by the regulation. We endeavour to use service providers who publicly acknowledge compliance with the regulations and the security requirements for personal data.

Data subject rights

This Privacy Notice is intended to provide you with information about what personal data Charters collects about you and how it is used. If you have any questions, please contact us at privacy@chartersgroup.com.

If you wish to confirm that the Charters is processing your personal data, or to have access to the personal data we may have about you, please contact us at privacy@chartersgroup.com.

You have a right to request correction of inaccurate information, deletion of information, and to instruct us to stop processing your information. We are obliged to honour such requests as per the regulatory requirements. If you’d like more information or would like to make such a request, please contact us at privacy@chartersgroup.com.

Security of your information

To help protect the privacy of data and personally identifiable information you provide to us, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities.

Data storage and retention

Your personal data is stored by Charters on its servers, and on the servers of the cloud-based database management services and IT service providers we engage as well as in physical forms in our office and at back-up and archival facilities. We retain data for the duration of the customer’s business relationship with us and as per the regulatory data retention requirements. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact us at privacy@chartersgroup.com.