Unprecedented Customer Service from Charters of Aldershot

We know that buying a car is a somewhat daunting process. Advice on the right car and each of the features available is paramount as without guidance you could be left a little confused. This is where Charters of Aldershot step in and outshine all other car dealerships. We pride ourselves on our level of customer service and it is rarely unnoticed. Indeed, even respected critics within the car industry can’t help but agree.

For the June 2011 issue of What Car? Will Williams collected a shiny 3008 from our showroom (for review) and was assisted by our Sales Manager Shaun Wright. Shaun offered some helpful advice and walked him through each important feature on the model. It was all in a day’s work for our Sales Manager. However it seems that Mr Williams was surprised at this level of helpfulness from a car dealership as it was highlighted in his review. He also noted how after-sales service proved to be a supportive experience.

We are proud of Shaun and proud to show you clarification that buying a car from Charters is unlike every other dealership in the country. You will be guided, advised without pressure and supported when help is needed.

We believe that our unprecedented customer service is rarely found in other car showrooms and if you (like Will Williams) appreciate a friendly service then you had better come and visit Charters Peugeot of Aldershot for a browse and test drive.

Take a look at one of our comments below and judge for yourself.

"I just wanted to send in my thanks for the excellent Customer Service I have received whilst putting my car through a service yesterday. Your Service Customer Advisor, Kevin Wheeler, has gone over and above the customer service I am so used to receiving now a days.

Kevin ensured I was kept fully informed at all times as to what was recommended for my car without any pressure. Not only did he also then make certain that my day was not disrupted and I was able to fit in the service around the three school runs I needed to do, but also assisted me in the transfer of my belongings to and from the courtesy car without being asked and finally ensured that we were able to still fit in the valet service.

I would like to make sure that Kevin is made aware that he is doing a very good job and making a Service / garage experience a refresingly nice one when it can sometimes be an intimidating one for some."